At Umina Beach Book Nook, your satisfaction is our priority. Here’s how our returns and exchanges work:
Eligibility for Returns:
- We do not offer refunds on purchases of books or gifts.
- Exchanges are available within 4 weeks of purchase.
- Items must be in original condition, undamaged and unmarked.
- A receipt or proof of purchase is required for any returns.
Return Process:
- Visit our store or contact us to arrange a return by mail.
- Provide your receipt or proof of purchase.
- Choose between an exchange or store credit once your return is approved.
Postage Costs:
- If the item is faulty or we made an error with your order, we cover the postage costs.
- If you wish to return an item due to a change of mind, you are responsible for the postage costs.
Non-Returnable Items:
- Gift cards.
- Sale items (unless defective).
- Discount books.
- Blind Date with a Book offerings.
- Book bouquets.
- Custom-made products.
- Event tickets.
Defective or Damaged Items:
If you receive a defective or damaged book, contact us immediately for a replacement or refund.
We are committed to providing a seamless return experience. For any questions or further assistance, please contact us.
Thank you for shopping with Umina Beach Book Nook!
